Refund policy

Last updated: October 24, 2026

We want you to be happy with your order. If something isn't right, here is how returns and refunds work.

Return window

You may request a return within 30 days of delivery of your item.

What can be returned

To be eligible, an item must be:

  • Unopened, unused, and in its original packaging with any seals intact, and
  • Accompanied by your order number or proof of purchase.

What can't be returned

For health and hygiene reasons, we cannot accept returns of opened or used cosmetics, skincare, hair care, lip and eye products, brushes, sponges, applicators, or other personal-care items.

We also can't accept returns of gift cards or items not purchased from our store.

Exception — damaged, defective, or wrong items: if your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos. We will offer a free replacement or a full refund, including original shipping, whether or not the item has been opened. You won't pay return shipping for our mistake.

Heated hair tools (curling irons, flat irons, heated brushes, crimpers, hot rollers and similar): unused tools in their original packaging can be returned within 30 days as described above. Once a heated tool has been used, we can only accept it back if it is defective.

How to start a return

  1. Email saterasisters@gmail.com with your order number, the item(s), and the reason for the return.
  2. Please don't send items back without contacting us first. Because our products ship from different suppliers, we'll give you the correct return address and instructions. Items sent to the wrong address may not be refunded.
  3. Ship the item back as instructed.

Return shipping costs

For returns that are not due to our error (for example, if you changed your mind), the customer pays return shipping. Original shipping charges are non-refundable except when the item was damaged, defective, or wrong. We do not charge a restocking fee.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5–10 business days of approval. Your bank or card issuer may take additional time to post it.

Exchanges

We don't offer direct exchanges. To get a different item, return the eligible item for a refund and place a new order. Damaged, defective, or wrong items can be replaced free of charge as described above.

Cancellations

You can cancel an order before it ships by emailing us. Once an order has been placed with our supplier or has shipped, it can't be cancelled, but you may return it under this policy.

Late or missing refunds

If you haven't received your refund after the time above, check with your bank first, then email us at saterasisters@gmail.com. We reply within 1–2 business days.