Shipping policy
Last updated: October 23, 2026
Thank you for shopping with Satera Sisters Beauty. This policy explains where we ship, what shipping costs, and how long it usually takes.
Where we ship
We currently ship to addresses in the United States only. We ship to PO boxes and to APO/FPO military addresses.
How we fulfill orders
Many of our products ship directly from our partner suppliers and US retailers rather than from a single warehouse. Because of this, items in one order may arrive in separate packages on different days.
Processing time
Orders are usually processed within 1–3 business days (Monday–Friday, excluding US holidays). Processing time is the time it takes to place and confirm your order with our supplier before it ships.
Delivery time
After your order ships, delivery usually takes 5–10 business days. These are estimates, not guarantees. Carrier delays, weather, holidays, and supplier stock can make delivery take longer. If an item is out of stock after you order, we will contact you and offer a choice of waiting or a full refund for that item.
Shipping rates (charged at checkout)
| Option | Order weight / total | Cost |
|---|---|---|
| Economy | Orders of $35.00 or more | Free |
| Economy | 0–5 lb | $4.90 |
| Economy | 5–70 lb | $19.90 |
| Standard | 0–1 lb | $6.90 |
| Standard | 1–5 lb | $9.90 |
The exact rate is calculated at checkout from your order. Standard is tracked standard shipping. The processing and delivery estimates above apply to both options.
Order tracking
When your order ships, we will email a tracking number to the address you used at checkout. Because items may ship separately, you may receive more than one tracking number. You can also check your order status using the link in your order confirmation email.
Lost, late, or damaged packages
If your tracking shows delivered but you can't find the package, please check with neighbors and your local post office first, then contact us within 7 days of the delivery date. If your order arrives damaged, email us within 7 days of delivery with photos of the item and packaging. We will work with you and our supplier on a replacement or refund.
Wrong address
Please double-check your shipping address at checkout. We are not able to redirect orders once they have shipped. If a package is returned to us because of an incorrect address, we will refund your order minus the original shipping cost.
Questions
Email us at saterasisters@gmail.com and we'll reply within 1–2 business days.